Refund Policy

Refund & Return Policy

If you are not satisfied with your purchase, we accept returns of unused products within 14 days of delivery. Once your returned item is received, Zenith Trek™ will issue a full refund, excluding shipping costs, as we are unable to refund the initial shipping charges on your order.

Please allow 1–2 weeks for your return to be processed.

Discounted or sale items are not eligible for return.

Zenith Trek™ will not issue refunds for products purchased through other entities, distributors, or retail partners.

Returned items must be delivered to us unused, in their original packaging, and in the same condition they were received. Items that do not meet these criteria may not be eligible for a refund or may be subject to a restocking fee.

We are not responsible for items damaged or lost during return shipment. We strongly recommend using an insured and trackable mail service.

Refunds cannot be issued without actual receipt of the item(s) or proof of successful return delivery.

We aim to accept all returns. In the unlikely event an item is returned to us in an unsuitable condition, we may send it back to you.

All returned goods will be inspected upon arrival.